Refund Policy

By completing checkout you agree that all sales of SPIRITX software and licenses are final. Once a license key has been issued to your account, no refund is owed, in whole or in part. This includes immediately after purchase, before download, and before any use of the Service.

A refund is only possible when all of the following are true:

1. VGC sleeper is not functioning as described in the product documentation at the time of purchase.
2. The cause of the failure is on SPIRITX’s side (software fault, broken feature we are responsible for).
3. SPIRITX staff have investigated and have confirmed that no fix can be delivered.

If a fix is delivered — even if that fix arrives later than you would like — the exception no longer applies and the sale remains final.

These situations are not eligible for a refund under any circumstances:

• Change of mind, buyer’s remorse, or lack of use.
• Bought the wrong plan or the wrong product.
• Your own setup issues — BIOS configuration, missing virtualization, incompatible OEM board, legacy BIOS, missing updates.
• Hardware or operating-system faults unrelated to the Service.
• Interoperability issues with third-party cheats, overlays, or scripts you supplied.
• Anticheat changes we subsequently patch within a reasonable window.
• Account sharing, leaked keys, resold keys, or anything we revoke under the TOS.
• Any issue we resolve by shipping a fix, patch, or update, regardless of timing.
• Report-based bans, moderator bans, or Riot account actions in-game.
• User-caused bans (blatant behaviour, team sabotage, etc.).
• Loss of game accounts, in-game items, cosmetics, or progress.

Opening a chargeback or payment dispute without first attempting resolution through a SPIRITX Discord ticket results in an immediate, permanent ban from all SPIRITX products and from the SPIRITX Discord. Any outstanding licenses are revoked. This policy applies regardless of the merits of the dispute.

If you believe a payment is wrong, open a ticket first. We will investigate honestly and in good faith.

Open a ticket in the SPIRITX Discord with:

• Your order ID (shown on your dashboard under “Your orders”) and, for crypto, the transaction ID.
• The license key issued to you.
• A specific description of what is not working, including the step at which it fails.
• Any error output and your Windows version / Valorant version.

Staff will investigate and attempt a fix first. A refund is issued only if staff conclude in writing that the product-side issue cannot be fixed. Approved crypto refunds are sent back in the same coin to a wallet address you provide. Card payments (coming soon, via Mysellauth) are refunded to the original card.

Where an exception applies, refunds are typically pro-rated against unused time. We may, at our sole discretion, offer store credit, a plan extension, or a license swap in place of a cash refund. You may accept or decline a non-cash remedy before any refund is issued.

SPIRITX may update this Refund Policy at any time. The policy in effect at the time of your purchase governs that purchase.